Privacy Policy

Privacy Policy for Pinnacle NYC

Effective Date: 01/01/2025

1. Introduction
Welcome to Pinnacle NYC (“Company,” “we,” “us,” or “our”). We are committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you use our website and services (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

We may collect various types of personal information about you, including:

1. Personal Identifiers: Name, email address, mailing address, phone number, and similar contact information.
2. Payment Information: Credit card information, billing address, and other financial details used to process your subscription payments. We use third-party payment processors and do not store your full credit card information on our servers.
3. Account Information: Username, password, and any preferences you set within your account.
4. Demographic Information: Age, gender, or other demographic details you may choose to provide.
5. Usage Information: Information about how you interact with our website and Services, including IP address, browser type, device identifiers, operating system, and browsing behavior (e.g., pages viewed, time spent on pages).
6. Communications: Any information you share when you contact us or respond to surveys, including messages and feedback.

3. How We Collect Your Information

We collect personal information in different ways:

1. Directly From You: When you sign up for our subscription, create an account, fill out forms on our website, or interact with us through email or social media.
2. Automatically: Through cookies, web beacons, and other tracking technologies that collect information about your interactions with our website (e.g., IP address, browser type, date and time of visit, referring URLs).
3. From Third Parties: We may obtain information about you from third-party platforms or service providers if you interact with us through those platforms (e.g., payment processors, social media platforms).

4. How We Use Your Information

We use the information collected for various business and commercial purposes:

1. To Provide and Maintain Our Services: Including processing your subscription, sending out subscription boxes, and providing customer support.
2. Account Management: To create and manage your user account, personalize your user experience, and allow you to participate in interactive features of our Service.
3. Payment Processing: To handle payments for our Services through secure third-party payment processors.
4. Marketing and Promotional Communications: To send you promotional messages, newsletters, and other relevant information you may be interested in. You can opt out of these communications at any time.
5. Analytics and Improvements: To analyze how you use our website, improve our Services, develop new features, and personalize your experience.
6. Legal and Regulatory Compliance: To comply with legal obligations, respond to court orders or legal processes, and detect and prevent fraud or other illegal activities.

5. Cookies and Other Tracking Technologies

We use cookies, web beacons, and similar technologies to track your usage and to enhance your user experience. This information may be used to:

• Remember your preferences and settings.
• Personalize the content and advertisements that you see.
• Understand usage patterns and compile aggregate data about site traffic and interactions.

You can control cookies through your browser settings. However, disabling cookies might limit your ability to use certain features of the Services.

6. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

1. Service Providers: With trusted service providers who perform functions and services on our behalf (e.g., payment processing, data analysis, email delivery, marketing).
2. Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
3. Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Protection of Rights: To protect and defend the rights, property, or safety of [Your Subscription Box Name], our users, or others.

7. Data Security

We have implemented administrative, technical, and physical security measures to protect your personal information. While we strive to protect your data, please note that no method of data transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to provide our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your personal information, we will securely delete or anonymize it.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

1. Access, update, or delete the personal information we hold about you.
2. Object to or restrict the processing of your personal information.
3. Withdraw any consent you have previously given to us regarding the processing of your personal information.
4. Opt out of marketing communications at any time by following the unsubscribe link or contacting us directly.

If you would like to exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request in accordance with applicable data protection laws.

10. International Data Transfers

If you are accessing our Services from outside the country where our servers are located, your information may be transferred to, stored, and processed in a different country. By using our Services, you consent to any such transfer of information outside your country of residence.

11. Children’s Privacy

Our Services are not intended for individuals under the age of 16 (or other age as required by local law). We do not knowingly collect personal information from children without verifiable parental consent. If you believe a child has provided personal information to us, please contact us immediately, and we will take steps to delete such information.

12. Third-Party Links and Services

Our website and communications may contain links to third-party websites or services that are not controlled or operated by us. This Privacy Policy does not apply to such third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites or services before providing them with your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the revised Privacy Policy on our website and updating the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Pinnacle NYC
Attn: Privacy Team
P.O. Box 890
Yonkers NY 10704
U.S.A
Email: info@pinnaclenyc.co